Contact Us
Problem With Your Order?
If there's an issue with your order, you've received the wrong item, or it's faulty, please contact us before sending anything back. You can do so using the Contact Us link on any page or by calling us on 01635 55 11 22.
For any other reason, you don't need to let us know in advance of your return. Just follow the guide below.
Easy Returns
You have up to 100 days from receiving your order to return it to us for a full refund.
You don't need to let us know why you want to return it, but we do welcome any feedback that will help us to improve.
The items need to be unused and resaleable.
The return address is below. Be sure to include your order details with the package so that we know who to refund.
That's it.
Return Address:
Equilance Ltd
Unit 4, Bone Lane
Newbury
RG14 5SH
United Kingdom
Don't forget to include your order details or name so we know who to refund.